FAQ

FAQ

Does Vasacki offer guarantee to their customers?

Of course! If you are not happy with your product, we’ll take it back. We will replace any defective product and send it to you without charging any additional fee.

 

How do I check the status of my order?

We’ll send you your tracking number as soon as your order has been processed.

In most cases order processing takes between 24-96 hours.

 

How long does delivery take?

We know the feeling of waiting for an awesome product to arrive, so we get them to you as fast as we possibly can!

 

Here are our standard shipping times:

Products & Accessories: Usually 7-10 days for our products that is shipped from the United States unless specified in the description.

Due to high demand of some of our products, please allow 2-4 weeks for delivery. Some of our products are shipped from our overseas warehouse direct to you. In the rare event that there is a customs charge, this will be the responsibility of the customer.

If your order hasn’t arrived inside the estimated delivery times, please contact our support team at support@vasacki.com

 

I ordered more than 1 item, why did I receive 1?

When you order multiple items at a time some are shipped separately. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they will get to you!

 

How secure is my personal information?

Vasacki adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.

We don’t sell, lease or otherwise distribute any personal customer information.